Freight agent job is a career that can deny you activities that regular people enjoy, such as spending time with your loved ones, having drinks with your friends, and more. You work for more than 60 hours per week doing whatever you can to retain your customers. The big question is, are you satisfied with being an employee of a reputable organization, or you’re tired and want out? If you feel like it’s time to move on, read on to learn more about what to consider before finding your new home.
Have you ever walked into a building or an office and felt something that you can’t explain? The way you feel every time you enter your office is exactly how your customers will feel. In light of this, you need to invest heavily in culture.
As the CEO of your company, it’s your responsibility to know how your business is doing financially. Of course, you’ll have experts for that, but you need to make a follow-up and confirm what’s entered on the books of accounts reflects the company’s fiscal position.
Some companies are willing to risk everything, and others are cautious about what they are willing to risk. Risk Averse businesses are more concerned about the people that they do business with, but risk-prone organizations are used to taking risks and doing business with almost everyone regardless of their credit history. You should find a way to balance these two factors.
Reputation is everything. If your customers are satisfied with your services, they will help you market your business. If a brokerage firm does shady business, you can be certain that people will hear about it. Search for prospect organizations on credit reporting websites with key load posting services. See how they are ranked and what you can do to rank high. Also, make sure that they are members of Transportation Intermediaries Association (TIA) and find out if they are red flagged by TIA.
Carrier compliance policies
It’s in your best interest to ensure that the prospect business has strict carrier compliances policies. They should also have the most recent technology equipment to monitor the carrier. An average sized broker carrier’s list can accommodate more than 50,000 active carriers. It’s clear that there’s a lot to be done regarding the management of this database, but it’s vital for it to be up to date and 100 percent correct all the times.
Bad debt liability
Who will assume responsibilities and how will you be affected if anything goes wrong. For example, if a broker gives out credit and the customer goes missing, who will be responsible for this liability- the broker or the agent?
A good operating system will help you to solve many problems and provide you with the necessary tools to make informed decisions, improve your workflow, and enhance efficiency in the workplace. Choose a system that guarantees you the safety and confidentiality of your customer’s details from other agents.
If you to stay ahead of your competitors, you must find ways to offer your customers something more than just the usual services. You need to be creative and come up with new ways to satisfy the ever-growing needs of your customers. Today’s customers know what they want, and it’s your job to exceed their expectations.
Justin Bright – CEO Brighter Logistics