Brighter Logistics Reviews and Testimonials

Over the past few weeks we have received some kind words from our clients and we want to share these great Brighter Logistics reviews and testimonials in this blog post.

Customer service has been the key to our success and the reason why many of our customers have been with us for years and these testimonials confirm we are on track staying focused on our mission; focusing on the success and growth of small and mid-size companies through unparalleled service, aggressive pricing and one of the most advanced just-in-time delivery systems in the shipping industry.

Brighter Logistics Reviews and Testimonials

Good morning Justin,

My name is C. B. I work at (company left off for privacy). We are very blessed to have found Brighter Logistics for all of our growing business needs. Specifically, Tommy Crank, Lindsay Meatte, and Katie DeSandre. You have quite the team. Each of them has been extremely helpful in some way to us. Tommy has been HUGE for us. Never have I experienced “drop-everything” customer service like this. Minutes after we hang up the phone, Tommy calls back with a solution. He is always on top of things.

If Tommy isn’t available, Katie and Lindsay have quickly and efficiently handled our situations/shipments. Again, they have it solved/situated within minutes. Basically, whenever I call or email y’all, I know that we will be in the best of hands.

I’m a big believer in great work not going unnoticed. I just wanted to inform you of it. We appreciate y’all and can’t wait to see what the future holds for both Over Under and Brighter Logistics!

Have a great Monday!


Your team is doing great.

I mostly work with Lindsay and she makes it really easy to book freight.

She answers all my questions, and gives her opinions when I’m stuck on something.

We have no concerns on our end!    –   A.W.

It’s nice doing business with you again and you’ve always been the top 3 service companies I’ve worked or purchased from in my life. I am very serious when I say this and Idk who the other 2 are, but I’m old and that’s a lot of companies to be top 3!   –  L.P.

You guys ROCK as always. Best of all you make me look good to my boss.  R.S

I hope your day is going well and I just wanted to send you an email regarding the customer service at your company.  I know we discussed how great Wendy is along with your staff but I cannot say enough about her and Georgeanne.  When I do business with any company I not only go by price but I go by the customer service because sometimes the headaches become more of a problem than the cost of something.  Everyone makes mistakes and trust me I have made them along with having to learn the industry and when I came aboard it was very fast paced as I started within a month of their busy season.

I am so grateful that Wendy kept calling because when I do make an error I do not have to panic if I need a BOL corrected or a truck rerouted (and that can get costly if the mistake isn’t caught).  Anytime I have needed help all I have to do is call and let them know the story and they take it from there.  It is such a relief knowing I can move on to the next thing at my desk and not have to look back to make sure things were addressed after I called.

Again thank you guys for the excellent customer service!!!!!

J. S.

You guys truly are the best in the industry and I meant that with my heart and soul.  Georgeanne is an absolute pleasure to work with and she fight for us like a junkyard dog.  We are very grateful to have a relationship with your company.  We call Georgeanne our “Super Broker”

N. N.

Thank you so much for your help today. R&L showed up minutes after I got off the phone with you. And that is HUGE! Is there anyway I could get your boss’ email? I’d like to forward some good vibes and compliments to him/her. Y’all are the best in the business. And I believe that hard work and excellent customer service should never go unnoticed!

Again, thank you. You and Tommy have been godsends to us!


We are grateful for these amazing testimonials and appreciate all of our clients.

Justin Bright – CEO Brighter Logistics

How Lean Supply Chain Strategies Improve the Competitiveness of Businesses

A lean supply chain helps to build a strong customer base. It also boosts a business’s profitability. A well-formulated flow increases efficiency as wastes get eliminated from the production process. Redundancies are responsible for increased costs of products hence lowered profit margins for the particular organization. Building a formidable supply and logistics management plan is not easy. No, it takes an earnest concerted team effort of various professionals working together to find means and ways to make the most beneficial impact to the customer while also keeping their revenues up.

Lean Supply Chain

How does it work?

According to the experts, there’s no one defined formula to follow when applying a systematic supply and logistics plan. The strategies vary from business to the next but all in all here are some of the salient aspects which get factored into any supply and logistical chain methodology: –

  • Developing an optimized systems perspective
  • Mapping out a value stream information flow
  • Managing your customers demand and volatility trends
  • Developing metrics to streamline the supply chain

Pros of the Strategy

  • Reducing recurrent mistakes ups the returns on investments
  • Adopting a cautious culture leads to reduced accidents at the workplace
  • A lean supply chain ensures that there’s never a shortage in inventory or of raw materials
  • Transparency serves to deter corruption and other forms of malpractices
  • The strategy leads to satisfied customers
  • Process leads to the production of better quality products

Case Study

Let’s say you have company X which specializes in producing high-end clothes and apparel. This American product uses raw materials found in remote parts of Africa or Asia. Company X sets up a processing plant in nearby Mexico owing to high cost of labors and therefore production in the states. The raw material gets transported from its source to the factories where it is then worked on before getting shipped to America where it is transported to retail stores in malls.

Improving Efficiency and Profitability

The company has a non-lean supply flow and this is what it needs to do to gain a better competitive advantage over its peers in the same industry. For starters, they should try to set up a processing plant close to where the raw materials for their finished products come from. Second, company X should strive to set up online stores to sell their wares and stop over relying on the traditional brick-and-stone retail outlets. Additionally, the top management ought to take some time out of their busy schedules to train and enlighten their different suppliers on means and ways to optimize their processes.

Another trick the business can deploy to up their revenues fast would be to avoid flooding the markets with their apparel.

The law of supply and demand dictates that consumers respond better to scarce but quality products on the marketplace. Finally, company X is failing to deliver outstanding results owing to the fact that they most likely don’t have a certified logistics expert working there. These firms should consider hiring such a pro right away to witness tremendous turnaround.

Justin Bright – Brighter Logistics

Your Bill Of Lading And What You Should Know About It

The bill of lading you receive with any shipment is a legal document that you must take quite seriously. The bill is one of the most-misunderstood documents in the business world, and this article explains how the document may be used for your benefit. each step on the list will help you manage your shipping in a better manner. You may learn quite a lot about shipping when you have examined the bill of lading properly.

Freight Broker Bill of Lading

The Manifest

The bill is a document that shows everything in the shipment, and it details all the items, their quantity and how they were shipped. The bill shows the shipping process, and it shares all the customs fees that may be paid. The shipping company compiles the document as it is shipped from one place to another, and it is left with the customer once they have received their shipment.

It Is A Receipt Of Shipment

The bill cannot be received unless the customer has seen their shipment. They may compare the bill to the shipment, and the shipment may be checked if there have been any issues. The shipment that does not match the bill may lead to contacting the company for help, and there are many different people who may need to have more items shipped or replaced if they have received an incomplete shipment.

The Freight Broker Keeps Record Of The Shipment

A freight broker will keep track of the shipments they have sent, and they will hold onto their copy of the bill to ensure they know what was sent to the customer. Customers and shippers may compare notes when a shipment is received, and they will find it quite simple to determine why the two are not the same. There are many instances in which shipments may not be complete, and you must call the shipper to compare the bill to what they sent.

Checking Customs Fees

Checking customs fees is quite important for both parties as they must pay properly before the shipments are sent through. A customs payment is made by the freight company, and they will show the customer how much they owe when the shipment is complete. The bill may show customs fees that must be settled when the customer receives their shipments, and they may start a tab with the freight company when needed.

There are many different ways to send items over freight with a broker, and there are many different things on the bill of lading that must be covered between the shipper and the customer. The customer will learn quite a lot simply by reviewing it. They will show the shipper what has been sent after the fact, and the bill will help the customer know what was shipped. There are many different people who are looking for a better way to track the items they have ordered, and they will notice how simple it is to review the document when they are shipping for business often.

Justin Bright – CEO Brighter Logistics

Supply Chain Best Practices For Going Green

Keeping your supply chain green is a simple process that you may undergo at any time, and you will find that you may make a few choices that will help the environment as you handle logistics. Your company will dive into a supply chain that helps send products and raw materials around the world, and you may go green in a number of areas. This article explains how logistics may be made greener, and you will begin to enjoy the benefits of changing your supply chain to something that you will feel confident in.

Using Natural Gas Vehicles

You may invest in natural gas vehicles that use far less fuel, and they are much better for the planet. You will notice that you may easily invest in new vehicles, or you may use shipping companies that have their own natural gas vehicles. This is a bit like the transit buses that are used in large cities around the world, and each vehicle will be responsible for moving products or raw materials on behalf of your business.

Use Local Suppliers

There are many local suppliers you may use that will ship shorter distances to your facilities, and they will use less fuel. There are many different suppliers you may choose who are close to your location, and they will move short distances to reach you.

Ship Larger Items

You may ship larger shipments to your recipients, and you will send out less products every month. You are paying less for shipping, and you are reducing your carbon footprint simply because you are using less energy to move all your items. You must imagine how many shipments you may reduce your company to, and you will find that reducing the number of shipments will change how much you are spending and using every month.

Plan Better Routes

The environment will begin to change when you choose th most-efficient routes for your drivers. They are willing to drive long distances to serve your company, but they cannot drive the longest distance simply because it seems convenient. You must ensure that you have researched the shortest distances, and you will find it quite easy to choose a route that will save fuel on every trip. The trips will become more and more efficient, and you will notice that you are saving a large amount of money every year when you shorten every route you have. The routes you are using must be altered for the benefit of the driver, and you will calculate how much money you will save in field over the course of that year.

You may create a green logistical plan that will help save money, and you will have a far greener way of approaching your shipping. You may condense your shipments to fewer, and you will save fuel as your routes get shorter. Each step you take to keep your shipping services smaller will have a smaller impact on the planet every year as you move your product.

Justin Bright – CEO Brighter Logistics

10 Questions a Shipper Should Ask a Freight Brokerage Firm

For a shipping company, finding the right freight broker can be the difference between success and failure. To ensure this relationship leads to success, their are a number of questions the shipper needs to ask the freight brokerage firm right from the start. The following are 10 of the most important questions the shipper should before doing business with a freight brokerage firm.

1. May I see a copy of the brokerage authority that you have?

Verifying that the freight broker has the proper legal authority is vital. Make sure that the paper work shows legal authority has been granted by the Federal Motor Carrier Safety Administration. They are the agency that licenses all transportation intermediaries.

2. How long have you been in operation?

This indicates how much experience and knowledge the company has and lets you know the level of expertise you can expect them to provide in dealing with carriers and customers.

3. Tell me about your dispatch process?

You need a brokers that does more than just fax your load details to carriers. Make sure they have a hands-on approach to the entire process of dealing with your load. They should remain in communication during the process, perform checks and verify on-time loading and delivery.

4. How many employees and offices do you have?

Make sure they have the resources necessary to service your account properly. Even if you primarily deal with regional loads, having a broker that has a presence nationwide ensures you will be covered no matter where your load is headed.

5. What are your pay terms for carriers?

Make sure they pay carriers in a timely manner. Their pay terms also shows their financial strength. Run a credit check on them to ensure they pay on time and in full. If they offer direct deposit and pay load advances for fuel that’s also a good sign.

6. How do you ensure carrier compliance?

Each carrier should be checked to make sure they have the proper insurance, authority, contracts with the providers and CSA Scores. This protects you from lawsuits.

7. To which trade associations do you belong?

Make sure they are Transportation Intermediaries Association members. Look at their Better Business Bureau rating. Only work with a freight broker committed to marketplace ethics.

8. What are the types of services you offer?

Choose a broker that can handle a pallet, a truckload, a rail box, or even an ocean container.  That means you can handle all your shipping needs with one call no matter the mode of transportation you need.

9. May I see references from your shipper and carrier?

Contact their references and ask about both the best and the worst experience they’ve had with the broker.

10. May I see your insurance and surety bond certificates?

Never work with a broker without seeing and verifying they have these certificates. By law all brokers must have a $10,000 surety bond. It provides carriers with protection should a broker not pay the freight charges.

Justin Bright – CEO Brighter Logistics